At Ethnicelegancez, operated by Nexaura Ventures, we aim to provide a seamless shopping experience. However, we understand that circumstances may require you to cancel an order. This policy explains our order cancellation process, eligibility criteria, and refund procedures.

In this document, "we," "our," and "us" refer to Nexaura Ventures, while "you," "your," “user” and "users" refer to our valued customers. By proceeding with your order, you acknowledge and accept these terms. Please read this policy carefully before submitting a cancellation request.

When Can You Cancel an Order?

We do our best to accommodate cancellations whenever possible. However, once an order has been processed or shipped, it may not be eligible for cancellation. Additionally, customized or made-to-order items may have specific cancellation restrictions.

To check if your order is eligible for cancellation, visit your account dashboard or reach out to our support team. If your order has already left our facility, cancellation will no longer be possible, and alternative solutions may be required. Orders placed during promotional sales may have specific cancellation conditions, which will be outlined at checkout.

Cancellation Period

Order cancellations are subject to a specific timeframe. Once an order has entered the processing or shipping stage, it cannot be canceled. During peak shopping periods, such as seasonal sales, additional cancellation restrictions may apply. All relevant information will be provided at checkout.

Our goal is to balance order efficiency with customer flexibility.

Steps to Cancel an Order

To submit a cancellation request, follow these steps:

1. Log in to your account.
2. Go to the ‘Orders’ section.
3. Find the order you want to cancel.
4. Select the ‘Cancel’ option and follow the instructions.

If you experience difficulties, our customer support team is available to help. Please note that cancellation requests can only be processed before the order moves into the shipping phase. Once dispatched, cancellation is no longer possible.

Refunds for Canceled Orders

Approved cancellations will be refunded to the original payment method used during checkout.

Refunds are typically processed within 5-7 business days. If you experience any delays, we recommend contacting our support team for further assistance.

We are committed to ensuring a quick and straightforward refund process.

Non-Cancellable Orders

While we try to accommodate cancellations, certain orders may not qualify:

• Custom or Personalized Items: Once production begins, cancellations are not possible.
• Orders Already Processed or Shipped: If an order is already in transit, cancellation is not an option.
• Promotional and Sale Items: Items purchased during sales or discount events may have unique cancellation policies, detailed at checkout.

To avoid any inconvenience, please carefully review product details before completing your purchase. Feel free to connect with our support team if you need any help.

Disclaimer

We strive to keep our policies accurate and updated. However, there may be occasional discrepancies. By using our platform, you accept the terms outlined in this policy.

Ethnicelegancez reserves the right to cancel orders if they violate our policies or are flagged as fraudulent. If there are inconsistencies between this policy and other materials, the terms published on our website will take priority.

By finalizing your purchase, you confirm that you have read and accepted the cancellation policy.

Need Help?

For any further assistance regarding cancellations, feel free to contact us at nexauraventures1212@gmail.com. Our team is always here to help!