At Ethnicelegancez, overseen by Nexaura Ventures, we are dedicated to ensuring customer satisfaction. While we take great care in delivering high-quality fashion pieces, we understand that sometimes returns may be necessary. This policy outlines the conditions, process, and timeline for returns and refunds to ensure a smooth experience for you. 

In this document, "we," "our," and "us" refer to Nexaura Ventures, while "you," "your," "user" and "users" refer to our valued customers. By making a purchase on our website, you acknowledge and accept the return and refund terms detailed below. 

Return Conditions 

To be eligible for a return and refund, the item must meet the following conditions: 

• The product must be unused, unaltered, and in its original condition. 
• All tags, labels, and packaging should be intact. 
• The item must not have been washed, worn, or customized. 
• Return requests must be made within the designated return period from the delivery date. 

If the return conditions are not met, the request may be denied. 

How to Initiate a Return 

To start a return request, follow these steps: 

1. Contact Our Support Team – Email us at nexauraventures1212@gmail.com with your order details and reason for the return. 
2. Provide Necessary Proof – If applicable, attach clear images of the product, especially for defective or incorrect items. 
3. Await Approval & Instructions – Once your request is reviewed, we will provide the return shipping address and additional steps, if required. 

Refund Process & Timeline 

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. 
• If approved, the refund will be processed to the original payment method within 5-7 business days. 
• A confirmation email will be sent once the refund has been successfully initiated. 

Partial Refunds 

A partial refund may be granted in cases such as: 

• Minor damage to the product that is not due to our fault. 
• Packaging or key parts absent 
• Items that do not meet full return conditions but still qualify for a partial reimbursement. 

Return Shipping Responsibility 

• Customers are responsible for covering return shipping costs, unless the return is due to an error on our part (such as an incorrect or defective item)

Non-Returnable Items 

Certain products are not eligible for return or refund, including: 

• Personalized or custom-made items, unless they are defective. 
• Items that lack original packaging, tags, or labels. 
• Products that show visible signs of wear, stains, or intentional damage. 
• Any item explicitly marked as non-returnable at the time of purchase. 

Need Assistance? 

For any further queries or support regarding our Returns & Refunds Policy, feel free to contact us at nexauraventures1212@gmail.com. We’re dedicated to providing the support you need. 

Thank you for choosing Ethnicelegancez. Your satisfaction is our priority!