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Welcome to Ethnicelegancez, operated by Nexaura Ventures, which is more than just an online fashion destination, it’s where style meets self-expression. Your trust and satisfaction are our top priorities, and we are committed to providing a smooth and enjoyable shopping journey while ensuring top-tier security for your data. 

Throughout this document, "we," "our," and "us" refer to Nexaura Ventures, while "you," "your," "user," and "users" indicate our valued customers. This policy outlines the guidelines governing your use of our website, shopping experience, and engagement with our services. Please read this document carefully. By continuing to access or use our platform, you acknowledge and agree to comply with the policies mentioned herein. If you disagree with any section of these terms, we advise discontinuing the use of our services. 

Acceptance of Terms 

By accessing or using our website, you confirm that you accept these Terms & Conditions. We reserve the right to modify or update these terms at any time without prior notification. Continued use of our platform after changes implies your agreement to the revised terms. If you do not agree with the modifications, you should discontinue using our services immediately. 

Account Registration 

To place an order, you may need to create an account. By registering, you confirm that you are at least 18 years old and that all information provided is accurate and up to date.You are accountable for protecting your account access details. Users are permitted only one account, and violations of this rule may lead to suspension or termination. For details on how we handle your personal data, please review our Privacy Policy. 

Guidelines for Website Usage 

By using Ethnicelegancez, you agree to: 

  • Engage only in lawful shopping activities. 
  • Avoid fraudulent transactions or misrepresentation. 
  • Keep your contact and payment details accurate and current. 

Additionally, by signing up, you consent to receive promotional emails. You may opt out at any time by following the unsubscribe instructions in the emails or by contacting customer support. 

Product Details & Pricing 

We strive to present product information, pricing, and stock availability as accurately as possible. However, occasional errors may occur. Prices and stock levels are subject to change without prior notice. Product colors may slightly vary due to differences in screen displays. If discrepancies arise, we reserve the right to cancel affected orders. 

Orders & Payments 

To ensure smooth transactions: 

  • Orders will be processed only after successful payment authorization. 
  • We accept major credit/debit cards and digital payment options. 
  • Billing details must be accurate and match the payment method used. 

If payment authorization fails, the order may be delayed or canceled. We are not responsible for errors caused by third-party payment processors.

Returns & Refunds 

Returns are accepted within the designated return period if items remain unused, in their original condition, and include all tags and packaging. We issue refunds to the same payment method used for the purchase. Custom-made or personalized items are non-returnable unless they arrive damaged or faulty. 

For complete return instructions, review our Returns & Refunds Policy. 

Order Cancellations 

  • Cancellation requests must be made before an order is processed for shipping. 
  • Orders that have been processed for shipping are not eligible for cancellation. 
  • We reserve the right to cancel orders due to payment failures, incorrect details, or stock unavailability. 

For further information, refer to our Cancellation Policy. 

Intellectual Property Rights 

Ownership of Content 

All content displayed on Ethnicelegancez, including images, graphics, logos, text, and trademarks, is either owned by us or used with proper authorization. Unapproved reproduction, modification, or sharing of materials is not allowed. 

User-Generated Content 

By submitting reviews, comments, or images to our platform, you grant Ethnicelegancez a non-exclusive, royalty-free license to use, publish, or display your content. You are responsible for ensuring that any content shared does not infringe upon third-party rights. 

Data Protection & Privacy 

Safeguarding Your Data 

We take strong precautions to defend your personal information from threats. For further details on how we collect, store, and process your data, please review our Privacy Policy. 

Managing Your Information 

You have the right to access, update, or request deletion of your personal information. Additionally, you can modify your marketing preferences at any time. 

User Conduct & Compliance 

Ensuring a Secure Shopping Environment 

We prioritize ethical business practices and a safe shopping environment for all users. Any fraudulent or malicious activity will result in account suspension and may lead to legal action. 

Dispute Resolution 

If a dispute arises, we encourage resolution through direct communication and mutual agreement. If needed, disputes may be settled through arbitration to ensure a fair outcome. 

Legal Compliance 

We adhere to all applicable e-commerce laws and regulations enforced in India. 

Limitations of Liability 

Scope of Responsibility 

While we strive to offer a hassle-free shopping experience, we are not responsible for direct, indirect, or incidental damages resulting from the use of our platform. We encourage customers to make informed purchasing decisions. 

No Warranty Disclaimer 

All products on our website are sold "as-is," without express or implied warranties. Slight variations in product appearance may occur, so we recommend reviewing product descriptions before making a purchase. 

Force Majeure 

We are not responsible for order delays or service interruptions caused by unforeseen events, including natural disasters, pandemics, government-imposed restrictions, or other force majeure circumstances. While we will do our best to keep you updated, some delays may be unavoidable. Refunds or alternative solutions may be provided where feasible. 

Policy Updates & Notifications 

As the e-commerce landscape evolves, we may update these Terms & Conditions periodically. Any significant changes will be communicated to users to maintain transparency. 

Customer Support 

For any assistance, our support team is available to help. You can reach us via the Contact Us page or by emailing nexauraventures1212@gmail.com. We are committed to providing prompt support to ensure a smooth shopping experience. 

Thank you for choosing Ethnicelegancez. Your trust means everything to us!